Support

Open Settings → Restore purchases in the app. That re-checks every purchase on your Apple ID and credits anything owed. If the coins still do not appear, email us with the date of the purchase and we will find it.

On your device: Settings → your name → Subscriptions → Sudoku Hurdle. Only Apple can cancel a subscription — we cannot do it for you.

Cancelling stops the next renewal; Plus keeps working until the period you have already paid for ends.

Deleting your account does not cancel the subscription. Cancel it with Apple using the steps above, then ask Apple for a refund of anything charged since.

Progress follows an account, not a device. If you signed in before, sign in on the new phone and it will come back. If you played as a guest, it lived only on the old device — this is the reason the app offers sign-in at all.

Yes, in Settings. Names are public and must be unique, so a name somebody already has will be refused.

Times are checked on the server. A solve can be rejected if it arrives incomplete, or if the record of your moves does not add up to the finished grid. If you think that is wrong, email us the day and roughly when you played, and we will look at what arrived.

Plus removes them. Declining ad tracking does not remove ads — it only makes them less targeted.

Email privacy@ropolabs.com. Section 10 of the privacy policy explains what deleting your account inside the app does today, and what we do by hand when you ask.